A TRUSTED NAME
Building lifelong, loyal customer relationships begins and ends with trust. The Mendel Experience is why our customers tell us they continue to use us year after year.
The Mendel Experience is About Our Promises
Our promises are kept through the everyday practices of our like-minded team members, and confirmed by our customers through their feedback to us. These promises have led to earning your trust as we strive each day to:
- Take great care of our customers
- Use common sense to do the right thing in all situations
- Stand behind our work — always
- Be honest — no matter what the situation
- Do everything we do with excellence
We hear often that once a customer uses Mendel, they find it hard to trust anyone else. We appreciate that. It’s not something we ever take for granted because we understand how fragile trust can be. Our team knows we need to work hard every day to be the firm you trust — every time you call.
Our Vision, Mission and Guiding Principles
Create a company that provides a fulfilling work environment to enable our people to find the meaningful life that comes from uniting together in using their God-given talents to serve the needs of our customers and community with excellence.
We create lifelong, loyal customers by providing a superior experience through over-delivering on our promises.
Mendel employees are provided the opportunity to find satisfaction in their work and its blessings. We offer a faith-friendly work environment.
Mendel employees are always encouraged to put their family before their work. We place great value on the relationships with our spouses and children.
Mendel employees are known for their integrity in telling the truth and striving to do the right thing under all circumstances. Our words are consistent with our actions, and we hold ourselves accountable for what we say and do.
Mendel employees treat others with respect. We use language that builds up those around us, and we don’t gossip about or criticize others. We resolve disagreements in a fair and timely manner.
The Mendel team strives to make the most of our resources. We serve our customers with our best efforts. We work with a desire to consistently improve our team’s performance and reduce errors in our work.
“Coming together is a beginning, staying together is progress and working together is success.”
–– Henry Ford